Business-level outcomes chosen to measure the overall value of training or learning initiatives are referred to as _____.

• A. Metrics
• B. Values
• C. Goals
• D. Business Strategies

Answer: (A)

Metrics are the measurable results used to show the value of training at the business level. They put numbers to performance changes that training influences—think productivity gains, reduced cycle times, improved quality, cost savings, or increased revenue per employee. Because metrics translate learning into concrete business impact, they let you see whether training actually moves the needle for the organization. Values are beliefs about what’s important, not measurements of impact. Goals are targets or desired states, which may guide effort but aren’t the specific measures of value themselves. Business strategies are plans for how the organization competes and operates, not the measurements used to gauge training value.