Which Kirkpatrick level measures learner satisfaction?

• A. Reaction
• B. Learning
• C. Behavior
• D. Results

Answer: (A)

The main idea is capturing how learners respond to the training, i.e., their satisfaction with the content, delivery, and materials. This is the Reaction level in Kirkpatrick’s model, which focuses on participants’ feelings about the experience right after training. It’s designed to gauge immediate, subjective feedback on how well the training met their needs and expectations.

The other levels measure different outcomes: Learning looks at what knowledge or skills were actually gained; Behavior checks whether learners apply what they learned on the job; Results assess the broader impact on organizational outcomes like performance or ROI. So satisfaction specifically aligns with Reaction, not with what was learned, applied, or achieved.