Which of the following is not one of the four major components of the balanced scorecard?

• A. Customers
• B. Internal Business Processes
• C. Sustainability
• D. Financial

Answer: (C)

In the classic balanced scorecard, performance is organized into four perspectives: financial results, the value delivered to customers, the efficiency and effectiveness of internal business processes, and the organization’s ability to learn and grow (people, systems, and culture that enable future improvements). Sustainability isn’t listed as one of these four canonical perspectives. It can be addressed within the framework by embedding environmental or social considerations into the other perspectives or by treating it as an additional measure in modern variants, but the original four perspectives do not include sustainability. So the option that isn’t one of the four major components is sustainability.